Valid from: 08/2018

§1 General

1. These General Terms and Conditions (“T&Cs”) apply to the use of Transeo SARL, 25 rue Lauriston (“Transeo”, “we”, “us”) internet platform (the “Platform”), which offers its users (“Client”, “Clients”, “you”), particular Transeo services related to the creation, proofreading and translation of individually prepared texts or content.

2. The client’s terms and conditions shall not form part of this contract, even if Transeo does not specifically reject them.

3. Changes to these terms and conditions shall be communicated to clients by Transeo in writing. These changes shall be considered accepted if no written objection from the client is received by Transeo within a month after the date of receipt. Transeo shall inform clients of the consequences in a notification of changes. The timely sending of the objection is sufficient to meet the deadline.

4. The current version of the terms and conditions can be viewed, printed out and/or stored as a PDF document locally on a suitable medium from

§2 Object of the Contract; Additional Transeo Services

1. The client can use the platform to receive the following services from Transeo, as well as in the context of each individual assignment to be agreed:

o Copywriting: Transeo offers the client the creation of individual texts (so-called ‘copywriting’) on predefined themes, goals, terms (so-called ‘keywords’) provided by the client.

o Proofreading: Transeo offers the client correction services (so-called ‘proofreading’) of existing content (including correction of vocabulary, grammar, spelling, punctuation and syntax).

o Copy Editing: Transeo offers the client specific editing services (so-called ‘copy editing’).

o Translation: Transeo offers the client translations of content from one language (source language) to another language (target language).

o All of the services ordered clients on the platform (including the services mentioned in this Clause 2.1) and the corresponding performance results are referred to hereinafter as “ Transeo services”.

2. Where appropriate, Transeo provides the client with the following on the platform: Information about specific authors, the (quality of) texts and about the copywriting in general.

3. The client can refer to the Frequently Asked Questions (FAQ) section on the platform which normally answers the questions most frequently asked by clients.

4. At its sole discretion, and where appropriate, Transeo provides the possibility of additional support (e.g. hotline support)

5. These terms and conditions govern the legal conditions for the implementation of the respective individual assignments concerning Transeo services. The exact nature and content, as well as any deadlines and specific compensation, will be determined within the scope of individual assignments.

6. The provisions of these terms and conditions constitute an integral part of the individual orders. In instances of contradiction between the provisions of these terms and conditions and the provisions of individual orders, the provisions of the individual orders shall prevail.

7. For the provision of services to the client, Transeo normally – at its sole choice and discretion – uses the help of contractors (authors) who create the texts assigned by the client for Transeo. A contractual relationship shall, however, only exist between Transeo and the client. There will be no contractual relationship between the author/translator active for Transeo and the client with regard to the Transeo services.

8. Transeo commits to not using any artificial intelligence (AI) in the writing of the delivered content.

§3 Registration and Use of a Transeo Account

1. In order to make use of Transeo services, you must register on the platform as a client and accept these terms and conditions. After successful registration, Transeo will set up and activate an account for you (the “Transeo Account”). With the activation of the Transeo account, a framework agreement between the client and Transeo concerning the purchase of particular Transeo services to be assigned shall come into existence.

2. The client is obliged to provide the requested data and information in a complete and correct manner when registering on the platform.

3. The client is obliged to edit the data and information provided for his or her Transeo account during registration in a timely manner in case of changes (e.g. due to relocation, change of email address).

4. The Transeo account may only be used by the registered client.

5. The client is obliged to keep his/her password for the Transeo account safe and to ensure that access to his/her Transeo account is carefully secured. He/she shall ensure that no unauthorized third party has gained knowledge of the password. The client is obliged to keep the password confidential and change it immediately if he/she suspects that unauthorized third parties have gained knowledge of the password. The client is obliged to inform Transeo immediately if there is evidence that his/her Transeo account was misused by third parties. If a further misuse is feared, the client shall notify Transeo in writing to to block his/her Transeo account (“blocking notification”). The client shall be liable to Transeo for damages caused by a culpable breach of the aforementioned obligations. The client is responsible for all activities that occur on his/her Transeo account, also for improper activities by third parties, unless he/she is not responsible for the abuse.

§4 Conclusion of contract between the Client and Transeo Concerning individual orders

1. The client can request the provision of a Transeo service by Transeo on the platform by means of an individual order (e.g. for the creation of a text). The client will then receive a confirmation of receipt of the request from Transeo. If necessary, Transeo and the client can modify the exact nature and content of the Transeo service, including the deadlines and remuneration (“Service Conditions”). A contract between the client and Transeo for the provision of Transeo services shall only come into existence if the client receives a subsequent notification from Transeo in which the individual order, with the service conditions, is confirmed to the client.

2. Transeo is free to reject individual order requests. The decision is at the discretion of Transeo. Should Transeo reject a client’s request regarding an individual order, Transeo shall promptly inform the client of this by email.

§5 Description of the Transeo Services for the Client

1. The requests issued by the client using the platform concerning Transeo services must be formulated unambiguously and must particularly include all the information that the platform requests.

2. The client must take care that his/her individual order does not

o infringe on the rights of third parties (in particular brand and other trademark rights, copyrights); and

o does not promote violence and is not racist, defamatory or personality hurtful, illegal, or contrary to public morals.

§6 Choice of Author; Contact with Author

1. The platform offers clients two different choices in terms of authors/translators available and active for Transeo for the provision of Transeo services. In any case, when the project is created, Transeo recommends qualified authors/translators that would participate in the project:

o “Direct Order”: Selection of the one specific author/translator by the client: The client has the option of limiting the choice of authors, i.e. by selecting only one specific authors/translators belonging to the group of authors/translators (e.g. experts in the field of architecture).

o “Group Order”: Selection of all the authors/translators within the group by the client: All the authors/translators in the group have access to the orders placed in the project, only one author/translator can accept the order. This is particularly useful for high volume projects.

Client-selected author: The client can select a particular author/translator available for the project or choose a specific Transeo author/translator known to him/her. The details of these two options are explained in more detail on the platform. Irrespective of the option chosen by the client, a contract shall only exist between Transeo and the client. No contract shall exist between the client and a particular author.

2. The client may not, without Transeo’s prior written consent (i) contact the author/translator provided by Transeo for the provision of the services, unless this is allowed on the platform as part of a special service in a particular case, (ii) contact/solicit the authors/translators which the client receives in connection with the services to be performed and/or (iii) commission authors/translators directly in his/her own name, bypassing Transeo. A breach of the provisions of clause 6.2. constitutes sufficient grounds for termination as outlined in clause 12.4 and 12.5.

§7 Acceptance of Transeo Services by the Client

1. After the Transeo service is completed, Transeo will make it accessible and available for download by the client on the Transeo account and will inform the client hereof. The time of delivery of the relevant Transeo service is considered the time it is made available in the Transeo account.

2. If the Transeo services are acceptable, the client must accept the Transeo services using the function provided on the platform within a reasonable time period, provided that the Transeo services have been rendered in full and in accordance with the contract. Otherwise, the Transeo services shall be deemed accepted without explicit acceptance by the client. A reasonable time period in the context of the above provision shall normally be a period of three working days from notification by Transeo.

3. Should the Transeo services not meet the standard agreed by the parties, the client can request for corrections be made in the manner described in clause 8 of these terms and conditions.

§8 Corrections/Defect Rights

1. If the Transeo services do not correspond to the services agreed by the parties, the client can request a correction as per the contractual provision of services. The client can communicate correction requests to Transeo using the features provided on the platform. Correction requests must be formulated as precisely as possible, otherwise, a timely correction can not be guaranteed and/or unnecessary or time-consuming clarifications and revision loops will be required.

2. Once Transeo has made the corrections or revisions, Transeo will make the Transeo service available in the client’s Transeo account again and inform the client hereof. In this case clauses, 7.1 and 7.2 shall apply accordingly.

3. The client can ask for a maximum of three correction requests and Transeo is entitled to three revision attempts concerning any deficient Transeo services. Should Transeo, after the third correction attempt, have still not brought the Transeo services to the contractual standard, the client has the right to withdraw from the corresponding individual assignment with Transeo.

4. The client’s right to withdraw from the individual assignment is excluded in the case of insignificant defects.

5. Transeo will endeavor to respond to legitimate correction requests sent to Transeo within a period of time in accordance to the amount and characteristics of the revisions.

§9 Remuneration, Methods of Payment

1. Unless otherwise agreed, all components of the remuneration and the amount of remuneration arising in respect of Transeo services and other services provided by Transeo at the time each contract is signed shall be in accordance with the currently valid version of the Transeo price list.

2. All prices shown are gross. Payment is owed to Transeo, plus any statutory sales taxes.

3. The price agreed upon per individual order shall be due and paid to Transeo.

4. The client may make the payment according to a platform-approved method of his/her choice (bank transfer only).

5. Transeo apply a fix fee of 20 cents euro per order, except for specifics projects.

6. After a Transeo service is delivered, the client will receive an electronic invoice from Transeo for the Transeo services commissioned and accepted by the client on the platform.

7. The invoice should be paid within the first 10 days following the edition date. After this date, Transeo will apply a penalty for delay.

§10 Penalty for delay

In the event of late payment beyond the period set out above, late payment penalties corresponding to three times the legal interest rate in force on the date of late payment and calculated on the amount, including tax, of the price of the Services shown on the said invoice, will be automatically and ipso jure acquired by Transeo, without prior formality or formal notice.

On the other hand, in the event of late payment, a flat-rate compensation for collection costs, in the amount of one hundred and fifty euros (€150) will be due, automatically and without prior notification of Transeo. Transeo reserves the right to request additional compensation from the Client if the collection costs actually incurred exceed this amount.

In the event of late payment, Transeo may automatically suspend all Services in progress, regardless of their nature and level of progress. However, this suspension may not be considered as a termination of the contract by Transeo or give the Client any right to compensation.

§10 Rights of use

1. In the event, and to the extent that, the Transeo services provided by Transeo relate to copyright-related works in accordance with the French Copyright Act, Transeo grants the client, with respect to these Transeo services, an irrevocable, unlimited, transmittable and sub-licensable exclusive right of use (subject to the provision in clause 10.3) for all known types of use, on the condition that the client has paid Transeo in full for the Transeo services.

2. The granting of rights pursuant to clause 10.1 concerning Transeo services shall include, in particular, the right to reproduce, publish (e.g. on websites, in magazines and in advertising material of any kind) and to publicly reproduce, to make publicly accessible, to send, to perform, to present, to save on databases, to disseminate, to edit, to modify and to combine with other content.

3. Transeo reserves the right to use the texts created for the client for its own purposes (e.g. for advertising on the platform or to assess the quality of the author’s services).

§11 Blocking/Deactivation of the Transeo Account

1. We will block the Transeo account at the client’s request, especially in case of a blocking notification.

2. We are furthermore authorized to block the Transeo account if:

o the contract can be terminated by Transeo for good reason;

o if an unauthorized, illegal, contract-breaching use and/or misuse of the Transeo account takes place or is imminently threatened, for example, due to an interference or disruption in the functioning of the platform by the client or when the client gives access to his/her Transeo account to an unauthorized third party.

3. Transeo is entitled to deactivate the client’s Transeo account when nothing has been ordered by the client on the platform within a period of 365 days.

§12 Contract Duration and Termination

1. The framework agreement that comes into effect with the activation of the Transeo account is valid indefinitely.

2. Both parties are entitled to terminate the framework agreement, either in writing or by e-mail, at any time with a notice period of 30 days. Subject to the following provisions, the client’s Transeo account will also be deactivated on the effective date of this type of termination.

3. The effectiveness and duration of individual assignments are not affected by the proper termination of the framework agreement. In this instance, (i) these terms and conditions continue to apply to individual orders until their completion, and (ii) the client’s Transeo account will only be deactivated only after the completion of the individual order.

4. The right to immediate termination of the framework agreement for good cause remains unaffected by the preceding provision. When terminating the framework agreement for good cause (i) all individual orders will terminate automatically, and (ii) the Transeo account will be immediately deactivated.

5. The right to immediate termination of the individual orders for good cause remains unaffected.

§13 Permitted Use of the Platform

1. All elements of the platform, this means: data and material including images, graphics, illustrations, designs, icons, photographs, text (except Transeo services) and other images (hereinafter collectively known as, “Content”) are our property or are owned by us or by licensors and are protected by copyright, trademark law and/or other rights protecting intellectual property.

2. Any other use and/or reproduction of the content without our prior express consent violates the law and is prohibited under these terms and conditions.

3. The use of automated systems or software to extract data from the platform, especially for commercial purposes, is prohibited.

§14 Availability/System Failure

1. We strive to provide unrestricted access to the platform within the framework of what is technically practical and economically reasonable. However, we assume no liability for this. Use may be restricted temporarily when this is necessary due to capacity limits, the security or integrity of the server or to carry out technical measures which serve to maintain or improve the provision of services. In these cases, Transeo considers the legitimate interests of clients by, for example, giving advance warning.

2. If an unforeseen system failure hinders the use of the platform, the completion of current contracts or other features of the platform, the clients will be informed in an adequate and appropriate manner.

§15 Data Protection

We collect, process and use personal data to the extent necessary in accordance with our Privacy Policy.

§16 Liability

1. Transeo is liable to the client in accordance with the legal requirements in the following cases regarding expenses and damages (hereinafter in clause 16. “Damages”): in case of liability according to the Product Liability Act; in cases of intent or fraudulent misrepresentation; in cases of gross negligence; in cases of injury to life, limb or health; in cases of assumption of a guarantee by Transeo; and in all other cases mandated by statutory liability.

2. Transeo is also liable to clients for culpable violation, the so-called cardinal obligation for compensation in accordance with statutory regulations. Cardinal obligations, in this sense, are all obligations which endanger the purpose of the contract, as well as all obligations which enable the fulfillment of the proper execution of the contract in the first place and upon adherence to which one may regularly rely on. However, provided that the breach of a cardinal obligation was only slightly negligent and did not result in injury to life, limb or health, the claims of clients for compensation are limited to the typical amount of foreseeable damage.

3. Incidentally, any claims for damages by the clients against Transeo – for whatever reason, especially due to a material defect, defect of title and/or violation of other obligations from contractual or pre-contractual obligation by Transeo, Transeo’s legal representatives, employees or agents are excluded.

4. The extent to which Transeo’s liability is limited or excluded in the above provisions also applies to the personal liability of legal representatives, employees, and agents of Transeo.

5. The client is responsible for the regular and appropriate backup of his data in the Transeo account according to the latest technology. If there is a loss of data attributable to Transeo, and if there is no case under clause 16.1 or 16.2, Transeo shall only be liable for the cost of (i) the duplication of data taken from the client’s backup copy and (ii) the restoration of data which would have been lost during a properly carried out data backup.

6. Any statutory liability privileges.

7. A change in the burden of proof to the detriment of the client is not connected to the above provisions.

8. The client’s limitation period for claims for damages is one year from the end of the year in which the claim arose and that in which the client obtains knowledge of the circumstances and the person responsible for which the claim is based, or would have obtained knowledge without gross negligence; unless Transeo caused the damage intentionally.

§17 Miscellaneous

1. If you are dissatisfied with our services or would like to provide any comments or feedback, please contact us on

2. The law of the Republic of France is applicable to these Terms and Conditions except where (i) the rules of Private International Law, and (ii) of the United Nations Convention on Contracts for the International Sale of Goods apply.

3. The exclusive place of jurisdiction for any disputes arising out of, or in connection with, these terms and conditions is Paris, in France.

4. Should any of the provisions of the terms and conditions be, or become, invalid, the validity of the remaining provisions will not be affected. In this case, the parties undertake to agree on a valid substitute provision which comes closest to the invalid provision or the intended purpose of the invalid provision. The same applies in the event of a contractual gap.